Frequently Asked Questions
Everything you need to know about your new favorite pair of heels.
What is the standard heel height for your footwear?
Our signature kitten heels typically range from 1.5 to 2 inches (3.5cm to 5cm), providing the perfect balance of elegance and all-day comfort.
How do I know which size to order?
Our shoes generally run true to size. We recommend checking our detailed size guide on each product page, which includes foot length measurements in centimeters and inches.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Please ensure the protective film on the soles remains intact for a full refund.
Are your materials sustainably sourced?
We are committed to ethical fashion. Our collection features high-quality vegan leathers and recycled textiles sourced from certified sustainable suppliers.
How should I care for my kitten heels?
For suede styles, use a soft-bristled brush to remove dust. For leather styles, wipe with a damp cloth and apply a quality leather conditioner every few months to maintain suppleness.